Copy and paste replies
Support sends the same answer again and again. We know how to word and escalate a case.
Case support
Seller Support cases opened, chased and escalated for you until they are actually solved.
- £40M+
- Current revenue under management
- 5.0
- From 27 Google reviews
The service
What is included
- Seller Support cases opened with the right evidence first time
- Every case chased until it is resolved, not left open
- Escalations when standard support stalls
- Stranded and unfulfillable inventory fixed
- FBA reimbursements for lost and damaged stock
- Category and brand approvals applied for and followed up
- Listing errors and catalogue issues raised and fixed
The process
How we do it
- 01
Log every issue
We list every open problem on the account and the money or sales it is costing.
- 02
Open the right case
Cases written clearly with the evidence Amazon needs, so they do not bounce back.
- 03
Chase and escalate
We follow up every case and escalate when needed until it is closed properly.
Who it is for
Built for brands that want profit.
- Brands stuck in endless Seller Support loops
- Sellers with stranded inventory or missing reimbursements
- Brands that need category or brand approvals
The problems we fix
Money left with Amazon
Lost and damaged FBA stock is owed back to you. We claim it.
Stuck inventory
Stranded stock is not selling. We fix the listing issue and get it live again.
FAQ
Case support questions
- Yes. When we run your account, case support is part of the service.
- Yes. We find lost and damaged inventory and open reimbursement claims for it.
- It depends on the issue, but we chase every case until it is closed rather than waiting on Amazon.
Ready for a real Amazon audit?
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